COVID -19 SAFETY OPERATING PROCEDURES
East Africa has opened its airports and land borders to international travel and tourism. We would like to share with our travellers and business partners our new company Safe Operating Procedures that we shall be observing in all our office and field operations.
At Saftrek Adventures Ltd, our clients’ safety is our number one priority and therefore, as part of our re-opening preparations, we have established in place the following Safe Operating Procedures to ensure the safety of our guests and staff.
- Training of team members on awareness, prevention and minimising possible sources of infection as recommended by the health experts in all the EA members states to avoid the further spread of the virus.
- All our staff who are in contact with have undergone and will continue to undergo testing regularly
- Promotion of social distancing as well as other safety measures within the workplace to ensure well-being of the team members. Handwashing and sanitising facilities have been set-up at and within our offices for staff and all visitors to use.
- All our road package tours shall be conducted in extended safari vehicles to ensure social distancing.
- With our flying package we use open safari vehicles in the camps/lodges
- Regular communication of protocols and responsibilities to customers, and to keep them informed on site and through digital and social media.
- Provision of on-board hand sanitizing facilities to clients (travellers) and staff guides during the safaris. Our guides are now well trained to ensure there is utmost hygiene within the car and during all other service delivery process while on safari.
- Provision of recommended face masks to all staffs and guests. During the safari, all our guests will now have facemasks as recommended by the health professionals to ensure safety during their safari.
- Each vehicle shall have a body temperature gun to monitor temperatures of the occupants at all times.
- Cleaning of all surfaces more frequently, both within the office premises and the safari cars during the safari. Disinfectants that meet requirements are used in high touch surfaces like vehicle door knobs, picnic boxes, hand rests, refrigerators, etc.
- Implementation of boarding and off boarding processes that reduce contact with other passengers or staff in respect of physical distancing rules. Where possible, we will limit unnecessary off boarding along the route while on safaris especially in crowded places.
- A response plan with various scenarios, in the event a guest or employee becomes ill on site or during their tour. With all our guests insured with AMREF, our clients shall be airlifted to Nairobi, Kampala, Arusha and Kigali, depending on the country of visit, in case of any emergency while on safari.
- Our partner hotels, lodges and restaurants have increased the frequency of cleaning in common areas and contact surfaces.
- All common spaces like our partner lodges, hotels and restaurants now maintain physical distancing at all times as well as other health precautions as recommended by the health professionals.